Help Center
How do I install the Phoenix OS ?
A:Currently we have only adapted Google Nexus 7、Nexus 9 and Nexus 10. You can root the system by one-key root with Shuame or in Fastboot mode.
If it tips Verification failed:(15) Access Denied! just disable Secure Boot on your Bios.
A:If It tips Verification failed:(15) Access Denied!  just disable Secure Boot on your Bios.
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How do I submit an application for adaptation?
A:Currently we have only adapted Google Nexus 7、Nexus 9 and Nexus 10.  We will adapt more computer models in the future. You can submit your application in the ARM Forum--Adaptation Application.
I was unable to run application and I had a bad experience
A:We have special posts in the forum for these problems and will carry out unified adaptation.
Does the installation have an impact on the original system?
A:It will not have an impact on the original system.  The system is just installed under the root directory of a partition. You can choose either the original system or Phoenix OS in the start menu to boot. It can be easily removed.
How do I remove the Phoenix OS and its boot program?
A:There is an uninstall file in the setup program.  You can run the setup program and choose to uninstall on windows.
On what machines can the Phoenix OS be installed?
A: The Phoenix OS supports x86 computers using Intel or AMD processor from 2010 or later (such as ThinkPad x series). However, there is an issue of adaptation for computers of some companies.  Currently adapted machines
The Phoenix OS does not boot at startup.
A: You can refer to the link for the original system. If it is started in traditional mode: It may be due to the other installed systems or boot tools. You can try to reinstall the Phoenix OS. If it is started in UEFI mode: You can adjust the boot in the bios and set “Phoenix OS” as the first boot.
How can I set a proxy?
A:At present, the proxy can only be set in wireless mode. Method: Enter the WLAN--Add Network--Advanced Options to set it.
The Phoenix OS is installed on my device but I cannot use touch screen, Internet, Bluetooth and there is no sound.
A: These problems are caused by incorrect driver hardware. The Phoenix OS cannot adapt to all known computer hardware at present. If it is not adapted for you, please submit your issue on the forum.
The device is stuck in the root@x86:/ # interface after the Phoenix OS is started.
A: This kind of problem is caused due to the failure of the graphics card. The problems with graphics cards before 2013 have been fixed in the 1.0.8 version. We will mark it in the update log when this problem is fixed. You can view the currently adapted graphics cards here. 
Some applications (Apps) and games do not run.
A: The applications are not adapted to the x86 platform, which is a normal phenomenon. You can contact the application providers or submit your issues in the forum.
The interface stays on the “Detecting Phoenix OS...” after reboot when the Phoenix OS is installed.
A: This problem is because the device cannot enter the system as the hard disk has poor read/write performance. We will mark it in the update log when this problem is fixed.
The computer cannot wake up after sleep and can only be restarted.
A: The problem that most computers  cannot wake up has been fixed in the 1.0.8 version system (Individual known models that cannot wake up,For example,LenovoT440p,LenovoX1、LenovoE450). If your computer cannot wake up after sleep, please tell us your model in the forum to help us improve.
Feedback address
There is a prompt to install the flash plugin when I browse videos on the Internet, but the Stardust Browser can not be installed.
A: Currently the Stardust Browser does not support the plugin. In fact, the Android platform and iOS platform do not support the flash plugin anymore. In case of such a site, you can click  the small icon before the text in the address bar of the Stardust Browser and change the page display style into iPad or Android style.
Time is not synchronized with a difference of 8 hours.
A: This is because the default local time is written into BIOS on Windows, while UTC is used as the default time to write into BIOS on Linux/Mac and then the local time is calculated according to the time zone. Our practice is to set the Windows registry when installing the Phoenix OS so UTC is used as the local time on Windows. However, there is a bug when WinXP uses UTC so the UTC setting is invalid when the system runs for a period of time or sleeps. Microsoft has fixed this bug on Win7, so only the XP users will encounter this problem.

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